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Privacy

StudioStick Inc. (“StudioStick”, “we”) holds the personal information you provide for each transaction. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it. The controller responsible for the processing of your personal information in connection with the Service is StudioStick, Inc., @ info@StudioStick.com. All capitalized terms have their definition in StudioStick’s Terms of Service, unless otherwise noted here.

The Short Version

As described below: We use your personal information as this Privacy Statement describes. No matter where you are, where you live, or what your citizenship is, we provide privacy protection to all our users around the world, regardless of their country of origin or location.

Of course, the short version and the Summary below don't tell you everything, but please feel empowered to read our policy in-depth for a full understanding.

 

Summary

Section

What can you find there?

What information StudioStick collects

StudioStick collects information directly from you for your payment, transactions, and user profile. We also automatically collect from you your usage information, cookies and similar technologies, and device information, subject, where necessary, to your consent. StudioStick may also collect User Personal Information from third parties. We only collect the minimum amount of personal information necessary from you, unless you choose to provide more.

What information StudioStick does not collect

We don’t knowingly collect information from children under 13, and we don’t collect Sensitive Personal Information.

How StudioStick uses your information

In this section, we describe the ways in which we use your information, including to provide you the Service, to communicate with you, for security purposes, and to improve our Service. We also describe the legal basis upon which we process your information, where legally required.

How we share the information we collect

We may share your information with third parties under one of the following circumstances: with your consent, with our service providers, for security purposes, to comply with our legal obligations, or when there is a change of control or sale of corporate entities or business units. We do not sell your personal information and we do not host advertising on StudioStick. You can see a list of the service providers that access your information.

How you can access and control the information we collect

We provide ways for you to access, alter, or delete your personal information.

Our use of cookies and tracking

We use cookies for the overall functionality of our Website, and we use a small number of tracking and analytics services on a few parts of our site. We offer a page that makes this very transparent. Please see this section for more information.

How StudioStick secures your information

We take all measures reasonably necessary to protect the confidentiality, integrity, and availability of your personal information on StudioStick and to protect the resilience of our servers.

How we communicate with you

We communicate with you by email. You can control the way we contact you in your account settings, or by contacting us.

Resolving complaints

In the unlikely event that we are unable to resolve a privacy concern quickly and thoroughly, we provide a path of dispute resolution through external arbiters.

Changes to our Privacy Statement

We notify you of material changes to this Privacy Statement 30 days before any such changes become effective. You may also track changes in our Site Policy repository.

License

This Privacy Statement is licensed under the Creative Commons Zero license.

Contacting StudioStick

Please feel free to contact us if you have questions about our Privacy Statement.

StudioStick Privacy Statement

 

What information StudioStick collects

"User Personal Information" is any information about one of our Users which could, alone or together with other information, personally identify them or otherwise be reasonably linked or connected with them. Information such as a username and password, an email address, a real name, an Internet protocol (IP) address, and a photograph are examples of “User Personal Information.”

User Personal Information does not include aggregated, non-personally identifying information that does not identify a User or cannot otherwise be reasonably linked or connected with them. We may use such aggregated, non-personally identifying information for research purposes and to operate, analyze, improve, and optimize our Website and Service.

 

Information users provide directly to StudioStick

Registration Information

We require some basic information at the time of account creation. When you create your own username and password, we ask you for a valid email address.

 

Payment Information

In the course of any transaction on StudioStick.com, we collect your full name, address, and credit card information or PayPal information. Please note, StudioStick does not process or store your credit card information or PayPal information, but our third-party payment processor does.

 

Profile Information

You may choose to give us more information for your Account profile, such as your full name, an avatar which may include a photograph, your biography, your location, your company, and a URL to a third-party website. This information may include User Personal Information. Please note that your profile information may be visible to other Users of our Service.

Usage Information

If you're accessing our Website, we automatically collect the same basic information that most services collect, subject, where necessary, to your consent. This includes information about how you use the Service, such as the pages you view, the referring site, your IP address and session information, and the date and time of each request. This is information we collect from every visitor to the Website, whether they have an Account or not. This information may include User Personal information.

 

Cookies and Similar Technologies Information

As further described below, and subject, where applicable, to your consent, we automatically collect information from cookies and similar technologies (such as cookie ID and settings) to keep you logged in, to remember your preferences, and to identify you and your device.

 

Device Information

We may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer. This information may include User Personal information.

 

Information we collect from third parties

StudioStick may collect User Personal Information from third parties. For example, this may happen if you sign up to receive information about StudioStick from one of our vendors, partners, or affiliates. StudioStick does not purchase User Personal Information from third-party data brokers.

 

What information StudioStick does not collect

We do not intentionally collect “Sensitive Personal Information”, such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. If you choose to store any Sensitive Personal Information on our servers, you are responsible for complying with any regulatory controls regarding that data.

 

If you are a child under the age of 13, you may not have an Account on StudioStick. StudioStick does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a User who is under the age of 13, we will have to close your Account. Different countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not have an Account on StudioStick.

 

How StudioStick uses your information

  • We may use your information for the following purposes:
  • We use your Registration Information to create your account, and to provide you the Service.
  • We use your Payment Information to provide you with the Paid Account service, or any other StudioStick paid service you request.
  • We use your User Personal Information, specifically your username, to identify you on StudioStick.
  • We use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. 
  • We use User Personal Information to respond to support requests.
  • We use User Personal Information and other data to make recommendations for you, such as to suggest additional products, services or ideas. We learn from your public behavior on StudioStick—such as ways to improve our offerings. These recommendations are automated decisions, but they have no legal impact on your rights.
  • We may use User Personal Information to invite you to take part in surveys, beta programs, or other research projects, subject, where necessary, to your consent.
  • We use Usage Information and Device Information to better understand how our Users use StudioStick and to improve our Website and Service.
  • We may use your User Personal Information if it is necessary for security purposes or to investigate possible fraud or attempts to harm StudioStick or our Users.
  • We may use your User Personal Information to comply with our legal obligations, protect our intellectual property, and enforce our Terms of Service.
  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. Our legal bases for processing information.

 

To the extent that our processing of your User Personal Information is subject to certain international laws (including, but not limited to, the European Union's General Data Protection Regulation (GDPR), StudioStick is required to notify you about the legal basis on which we process User Personal Information. StudioStick processes User Personal Information on the following legal bases:

 

Contract Performance:

    • When you create a StudioStick Account, you provide your Registration Information. We require this information for you to enter into the Terms of Service agreement with us, and we process that information on the basis of performing that contract. We also process your username and email address on other legal bases, as described below.
    • We collect and process additional Payment Information on the basis of performing that contract.

  Consent:

    • We rely on your consent to use your User Personal Information under the following circumstances: when you fill out the information in your user profile; and for marketing purposes, where applicable. All of this User Personal Information is entirely optional, and you have the ability to access, modify, and delete it at any time. You may withdraw your consent at any time.

Legitimate Interests:

    • Generally, the remainder of the processing of User Personal Information we perform is necessary for the purposes of our legitimate interest, for example, for legal compliance purposes, security purposes, or to maintain ongoing confidentiality, integrity, availability, and resilience of StudioStick’s systems, Website, and Service.
  • If you would like to request deletion of data we process on the basis of consent or if you object to our processing of personal information, please contact us.

How we share the information we collect

We may share your User Personal Information with third parties under one of the following circumstances:

 

With your consent

We share your User Personal Information, if you consent, after letting you know what information will be shared, with whom, and why. 

 

With service providers

We share User Personal Information with a limited number of service providers who process it on our behalf to provide or improve our Service, and who have agreed to privacy restrictions similar to the ones in our Privacy Statement by signing data protection agreements or making similar commitments. Our service providers perform payment processing, customer support ticketing, network data transmission, security, and other similar services. While StudioStick processes all User Personal Information in the United States, our service providers may process data outside of the United States or the European Union.

 

For security purposes

If you are a member of an Organization, StudioStick may share your username, Usage Information, and Device Information associated with that Organization with an owner and/or administrator of the Organization who has agreed to the Corporate Terms of Service or applicable customer agreements, to the extent that such information is provided only to investigate or respond to a security incident that affects or compromises the security of that particular Organization.

 

For legal disclosure

StudioStick strives for transparency in complying with legal process and legal obligations. Unless prevented from doing so by law or court order, or in rare, exigent circumstances, we make a reasonable effort to notify users of any legally compelled or required disclosure of their information. StudioStick may disclose User Personal Information or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights, or those of third parties or the public at large.

 

Change in control or sale

We may share User Personal Information if we are involved in a merger, sale, or acquisition of corporate entities or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our Website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we made in our Privacy Statement or Terms of Service.

 

Aggregate, non-personally identifying information

We may share certain aggregated, non-personally identifying information with others about how our users, collectively, use StudioStick, or how our users respond to our other offerings, such as our conferences or events. For example, we may compile statistics on the overall online  activity across StudioStick.

We do not sell your User Personal Information for monetary or other consideration.

Please note: The California Consumer Privacy Act of 2018 (“CCPA”) requires businesses to state in their privacy policy whether or not they disclose personal information in exchange for monetary or other valuable consideration. While CCPA only covers California residents, when it goes into effect we will voluntarily extend its core rights for people to control their data to all of our users in the United States, not just those who live in California. 

Our use of cookies and tracking

 

Cookies

StudioStick uses cookies to make interactions with our service easy and meaningful. Cookies are small text files that websites often store on computer hard drives or mobile devices of visitors. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of StudioStick. For security purposes, we use cookies to identify a device. By using our Website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept these cookies, you will not be able to log in or use StudioStick’s services.

We provide a web page on cookies and tracking that describes the cookies we set, the needs we have for those cookies, and the types of cookies they are (temporary or permanent). It also lists our third-party analytics providers and other service providers, and details exactly which parts of our Website we permit them to track.

 

Tracking and analytics

We may use a number of third-party analytics and service providers to help us evaluate our Users' use of StudioStick, compile statistical reports on activity, and improve our content and Website performance. We may only use these third-party analytics providers on certain areas of our Website, and all of them have signed data protection agreements with us that limit the type of User Personal Information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.

Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. StudioStick responds to browser DNT signals and follows the W3C standard for responding to DNT signals. If you have not enabled DNT on a browser that supports it, cookies on some parts of our Website will track your online browsing activity on other online services over time, though we do not permit third parties other than our analytics and service providers to track StudioStick Users' activity over time on StudioStick.

 

How StudioStick secures your information

StudioStick takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

StudioStick enforces a written security information program. Our program:

  • aligns with industry recognized frameworks;
  • includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our Users' data;
  • is appropriate to the nature, size, and complexity of StudioStick’s business operations;
  • includes incident response and data breach notification processes; and
  • complies with applicable information security-related laws and regulations in the geographic regions where StudioStick does business.

In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected Users without undue delay.

Transmission of data on StudioStick is encrypted using SSH, HTTPS (TLS), and when data is stored with a third-party storage provider, it is encrypted.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. However, we take these safeguards to keep you at ease and also to maintain a high level of compliance.

StudioStick's global privacy practices

We store and process the information that we collect in the United States in accordance with this Privacy Statement though our service providers may store and process data outside the United States. However, we understand that we have Users from different countries and regions with different privacy expectations, and we try to meet those needs even when the United States does not have the same privacy framework as other countries.

We provide a high standard of privacy protection—as described in this Privacy Statement—to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. Additionally, if our vendors or affiliates have access to User Personal Information, they must sign agreements that require them to comply with our privacy policies and with applicable data privacy laws.

In particular:

  • StudioStick provides clear methods of unambiguous, informed, specific, and freely given consent at the time of data collection, when we collect your User Personal Information using consent as a basis.
  • We collect only the minimum amount of User Personal Information necessary for our purposes, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
  • We offer you simple methods of accessing, altering, or deleting the User Personal Information we have collected, where legally permitted.
  • We provide our Users notice, choice, accountability, security, and access regarding their User Personal Information, and we limit the purpose for processing it. We also provide our Users a method of recourse and enforcement. These are the Privacy Shield Principles, but they are also just good practices.

 

Cross-border data transfers

StudioStick complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of User Personal Information transferred from the European Union, the UK, and Switzerland to the United States. If our vendors or affiliates process User Personal Information on our behalf in a manner inconsistent with the principles of either Privacy Shield Framework, we remain liable unless we prove we are not responsible for the event giving rise to the damage.

If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. 

 

How we communicate with you

We use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we respond to you via email. You have a lot of control over how your email address is used and shared on and through StudioStick. You may manage your communication preferences in your user profile.

We also send marketing emails, based on your choices and in accordance with applicable laws and regulations. There's an “unsubscribe” link located at the bottom of each of the marketing emails we send you. Please note that you cannot opt out of receiving important communications from us, such as emails from our Support team or system emails, but you can configure your notifications settings in your profile to opt out of other communications.

Our emails may contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.

 

Resolving complaints

If you have concerns about the way StudioStick is handling your User Personal Information, please let us know immediately. We want to help. You may also email us directly at info@StudioStick.com with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest. You may also contact our Data Protection Officer directly.

 

Dispute resolution process

In the unlikely event that a dispute arises between you and StudioStick regarding our handling of your User Personal Information, we will do our best to resolve it. If we cannot, we have selected to cooperate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, and with the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals. Please contact us if you’d like us to direct you to your data protection authority contacts.

Additionally, if you are a resident of an EU member state, you have the right to file a complaint with your local supervisory authority.

 

Independent arbitration

Under certain limited circumstances, EU, European Economic Area (EEA), Swiss, and UK individuals may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution have been unsuccessful. Arbitration is not mandatory; it is a tool you can use if you so choose.

We are subject to the jurisdiction of the U.S. Federal Trade Commission (FTC).

 

Changes to our Privacy Statement

Although most changes are likely to be minor, StudioStick may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your StudioStick account. We will also update our Site Policy repository, which tracks all changes to this policy. 

License

This Privacy Statement is licensed under this Creative Commons Zero license. 

 

Contacting StudioStick

Questions regarding StudioStick's Privacy Statement or information practices should be directed to info@studiostick.com.